Kitt on Cliniko: The Integration Mechanics That Make Allied Health Documentation Zero-Overhead
By The Kitt Team
If you run a Cliniko practice and you’re searching for allied health software that handles what your PMS can’t, the answer sits directly on top of the system you already use. Cliniko manages scheduling, billing, client records, and online booking. Kitt handles clinical documentation, treatment plans, exercise prescriptions, letters, reports, NDIS and DVA documentation, and between-session client engagement through a client-facing app called Companion. When the two connect, patients sync bidirectionally, Cliniko stays the source of truth, and everything Kitt generates flows back into the Cliniko record automatically. The documentation grind disappears. The practice keeps running exactly as it does now. For allied health clinicians already on Cliniko, adding Kitt on top turns it into a powerhouse.
What Cliniko handles
Cliniko is a well-established practice management system used across physiotherapy, exercise physiology, podiatry, and a range of other allied health disciplines. It handles what a PMS should handle: scheduling, calendar management, online booking, billing, invoicing, client records, and practice reporting. For most practices, it’s the operational backbone.
This section is short by design. If you’re reading this, you already know what Cliniko does. The point is simply to mark the boundary: Cliniko handles the practice, and everything beyond the clinical record is where Kitt begins.
What Kitt adds on top
Kitt is not a practice management system. It doesn’t do scheduling, billing, invoicing, or practice administration. It exists as a clinical AI layer that sits above the PMS.
What Kitt covers: AI-generated clinical notes drafted from a session in under 60 seconds, reviewed and approved by the clinician. One-click treatment plans, personalised from the consultation, with goals, milestones, phases, and exercise prescriptions. Exercise prescriptions created by saying the exercise aloud or filming the client performing it, then delivered directly to the client through Companion. GP letters, referral letters, imaging requests, specialist reports, and discharge summaries drafted in seconds. NDIS and DVA documentation. Client contextual memory that surfaces relevant history before each session.
Kitt Companion, the client-facing app included with every subscription, handles between-session engagement: treatment plan access, exercise delivery, automated check-ins, adherence tracking, and progress data that feeds back to the clinician before the next appointment.
For a closer look at how Kitt approaches clinical progress notes, see our progress notes guide.
How the integration works
The integration connects Cliniko and Kitt through a one-time setup. An admin logs into Kitt, navigates to /integrations in the Kitt web app, and connects the practice to Cliniko. After that, syncs run automatically in the background.
Cliniko is the source of truth for patient data. Patients created or updated in Cliniko appear in Kitt. Patient data flows back. Kitt auto-detects which Cliniko shard the practice is on (AU, UK, and others), so there’s no manual configuration for region. Each clinician maps to their own Kitt account during setup, so notes and documentation generate against the correct practitioner record.
What syncs today: patient data (bidirectional), notes back to the PMS record, treatment plans, letters, and document uploads to the Cliniko record. Scheduled background syncs keep records current without manual exports or copy-pasting between systems.
Integration is optional. Kitt works as a standalone tool. But for Cliniko practices, connecting the two means documentation generated in Kitt lands directly in the record it belongs to.
A day in a Cliniko + Kitt practice
A physiotherapist starts the morning in Cliniko. The day’s appointments are there, as they always are. Before the first patient arrives, Kitt surfaces relevant history and context from previous sessions automatically.
During the consultation, Kitt listens. Within 60 seconds of the session ending, a structured SOAP note is ready for review. The clinician reads it, edits where needed, and approves it. That note syncs back to the Cliniko record.
For clients receiving a new treatment plan, one click in Kitt generates a personalised plan from the consultation: goals, phases, milestones, exercise prescriptions with sets, reps, instructions, and visuals. The plan syncs to Cliniko and goes to the client through Companion.
If a GP letter or imaging request is needed, it’s drafted in seconds. That too goes to the Cliniko record.
Billing stays in Cliniko, unchanged. The clinician invoices and processes payments through the PMS exactly as before.
The client opens Companion after leaving, finds their exercises, receives a check-in notification, and logs their progress. The clinician sees that data before the next appointment. The next session begins with more information than the last.
For a detailed breakdown of SOAP note structure in physiotherapy practice, see our SOAP notes guide.
What this means for the documentation grind
The PMS was already handling practice operations. Kitt handles the documentation.
According to Kitt’s website: clinicians reduce admin time from nine hours to two hours per week, save more than seven hours per clinician per week, generate notes in under 60 seconds, and spend 81% less time on documentation overall. That’s the difference between a practice that runs the clinician and one the clinician can actually leave at 5pm.
Kitt doesn’t replace admin staff. It eliminates the documentation grind: the note-writing after hours, the plan-building between sessions, the letter-drafting that eats the margins of the day.
What Companion adds between sessions
Cliniko doesn’t have a client-facing layer. Kitt does, and it’s included with every subscription.
Companion is the app clients use between sessions. They access their treatment plan, view exercises with instructions and visuals, and log progress against goals. Smart check-ins ask about pain, exercise completion, and how they’re feeling. When responses flag something worth attention, Companion alerts the clinician.
The clinician sees an adherence dashboard: compliance percentages per client, pain reports, progress data. All of this surfaces before the next appointment.
According to Kitt’s website, 70% of clients fail to complete their treatment. Companion addresses that directly, giving clients a reason to stay engaged between sessions and giving clinicians visibility into whether they are.
Frequently Asked Questions
Does Kitt replace Cliniko?
No. Cliniko handles the practice: scheduling, billing, client records, reporting. Kitt handles clinical documentation and client engagement. When connected, the two systems complement each other. Adding Kitt doesn’t change anything about a Cliniko setup.
What syncs between Kitt and Cliniko?
Patient data syncs bidirectionally. Notes, treatment plans, letters, and documents push from Kitt back into the Cliniko record. Syncs run on a scheduled background cycle after the one-time setup. Cliniko remains the source of truth for patient data throughout.
How hard is it to set up?
An admin connects the integration at /integrations in the Kitt web app, maps practitioners to their Kitt accounts, and that’s it. Syncs run automatically after that. There’s no IT project, no developer involvement, no data migration.
How much does it cost to add Kitt to a Cliniko practice?
Kitt is $69 per clinician per month. There’s a 30-day free trial, no credit card required, and no lock-in. Cliniko pricing is separate and unchanged.
Does Kitt work with Nookal too?
Yes. Kitt integrates with Nookal as well as Cliniko. The same integration model applies: one-time setup, bidirectional patient sync, documentation flowing back to the practice record.
Key Takeaways
- Cliniko handles practice management. Kitt handles clinical documentation and client engagement. They’re built to work together.
- The integration requires a one-time setup at /integrations in Kitt. Syncs run automatically after that, with no manual exports or ongoing configuration.
- What syncs today: patients (bidirectional), notes, treatment plans, letters, and document uploads to the Cliniko record.
- According to Kitt’s website, clinicians reduce admin time from nine hours to two hours per week and spend 81% less time on documentation.
- Kitt Companion gives clients access to their plans and exercises between sessions, and gives clinicians adherence and progress data before the next appointment.
- For any allied health practice already running on Cliniko, Kitt is the clinical documentation layer the stack is missing.